Digital Workspaces
What is a Digital Workspace
Digital Workspaces, also called Digitial Platforms or Virtual Workspaces are any kind of "place" that all of your digital content can be stored, accessed, puiblished, edited, collaborated on, etc. Nxt Gen Response specializes in the implementation and maintenance of two different Digital Workspaces: Google Workspaces (formerly G Suite) and Microsoft 365 (Previously Microsoft Office).
Both offer:
Software for document editing, presentations, spreadsheets, and creating forms.
Free versions for nonprofit institutions
Emails that can hold your custom domain
Cloud Storage
User accounts and management
Implementation
From start to finish, we can begin, customize*, and implement your digital workspace. We will also help you and your agency with initial training, logis, and helping them setup and access there individual accounts. The options are vast and the possibilities are endless. We will make your digital workspace solution work to your needs.
On-Going Support
Don't worry! We won't leave you high-and-dry once we get you set up. We offer multiple subscription and non-subscription options to keep you going!
Emergency Service Call
Any form of support on-demand. Receive service within 24 hours. Charged per incident for non-subscription users. Extended incidents may be subject to additional fees.
Urgent Service Call
Any form of support on-demand. Receive service within 48 hours. Charged per incident for non-subscription users. Extended incidents may be subject to additional fees.
Level I Support (Monthly Subscription)
On-going support for your Workspace (requires a Digital Workspace Implementation). Includes guaranteed 5-business day response, handle all support tickets with the provider, and simple troubleshooting.
Level II Support (Monthly Subscription)
On-going support for your Workspace (requires Digital Workspace Implementation). Includes guaranteed 48-hour response, handle all support tickets with provider, troubleshooting, and other assistance.
Level III Support (Monthly Subscription)
On-going support for your Workspace (requires Digital Workspace Implementation). Includes guaranteed 48-hour response, handle all support tickets with the provider, troubleshooting, and other assistance. Administrative assistance and workspace management (including users, access, and security management) included.
*NOTE:
Nxt Gen Response does not currently offer custom coding. Coding, for an additional cost, can be subcontracted. However, the cost of coding (even if we were to do it in-house) is high. We have successfully navigated and made great content without the use of coding so far. Nxt Gen Response also does not currently have any agreements with the Information Technology departments of any government agencies. If your website or digital workspace are interconnected or reliant on your county's IT department, contact them prior to initiating a contract with us. They often have strict rules and guidelines in order to protect sensitive information and may not legally be able to enter a binding contract with us.